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WSJ | Online Brands Try New—and Old—Ways to Stand Out to Shoppers

‘The saying in digital marketing is, whoever can spend the most wins,’ said Kevin Stecko, the
founder of 80sTees.com.

By Paul Ziobro | Photographs by Ross Mantle for The Wall Street Journal

Selling things online is easier than ever. Standing out to shoppers is getting harder.

Kevin Stecko has spent more than two decades selling nostalgic apparel emblazoned with He-Man, ThunderCats and more online at 80sTees.com. But lately, he said, some customers seem to have a hard time finding him. In Google searches for terms like “He-Man shirts,” he said, his site appears beneath paid ads from competitors.

His novel solution: a paper catalog mailed to thousands of homes.

“The print cost plus the postage costs should actually do as well or better than it does to acquire customers online,” Mr. Stecko said. The catalog costs about $86,000 to produce, though he is waiting for more sales to come in before judging its success.

The tech ecosystem that powers ecommerce has simplified the way aspiring merchants set up shop, from web design and inventory management to email marketing and sales-tax collection. Shopify Inc.,a provider of such services, said 1.75 million merchants used its platform last year, more than double the number two years earlier. But the lower entry barriers and rising cost of online advertising are making it harder for existing and new sellers to cut through the crowd and find more customers.

Sellers and consultants say that in addition to marketing tactics like search-optimizing web pages and targeting users on social media, brands must also take the more elaborate steps of developing community among customers or an identity that consumers deem authentic. Other online sellers are testing out distinctly analog ways of reaching new customers, like printed catalogs or bricks-and-mortar shops.

“There are certain things that have gotten easier and that makes other things hard,” said Rick Watson, chief executive of the ecommerce consulting firm RMW Commerce Consulting Inc. Advertisements aren’t as effective as content—like email newsletters or YouTube videos—created by the brands to entertain or inform, he said.

Read more at WSJ.com.